Reservations with all bed and breakfast hotels, game lodges and hotels are made with Time Reversal Limited, a company registered in England under Company Number 05978811. In the following conditions the term company means Time Reversal Limited trading as Time Reversal Limited, and the term client means the person signing the booking form and all other persons on whose behalf he or she signs it.

1. Booking your holiday location/s

To make a booking for holiday location/s the client should complete, sign and send in a booking form with a deposit of 50% of the holiday location/s costs as set out in an accompanying invoice or the full amount if the booking is made within eight weeks of departure. The booking is accepted and the contract made when the Company issues a receipted invoice, which is usually within twenty four hours of receiving the booking form.

Travel Insurance and Cosmetic Surgery Insurance

The Company will not accept any booking unless it has evidence of the client taking out independent travel insurance. And, in the case of a client planning to undergo a cosmetic surgery procedure/s, proof of specific cosmetic surgery insurance is also required.

2. Payments

Payment of all confirmation invoices must reach the Company not later than eight weeks prior to departure.

3. Amendments and cancellation

(i) Amendments

The Company will make every effort to assist the client if they wish to alter arrangements. Requests for an amendment must be made in writing, signed by the signatory of the booking form. If the Company is successful in making the client’s requested amendment then the client must pay an amendment charge of £50.00 per booking. If the Company is not successful then there will be no charge.

(ii) Cancellations

All cancellations must be advised in writing, signed by the signatory of the booking form. Cancellations are effective on the day that they are received by the Company. Recorded delivery is strongly recommended.

The following cancellation charges will be payable, depending on the number of days prior to departure the Company receives the client’s notice of cancellation:-

Days prior to departure date when written advice of cancellation received. % of total holiday cost.

(iii) Amendments by the Company

After the confirmation invoice has been issued, the Company makes every effort to operate all holidays as confirmed. In very rare circumstances, the Company may have to modify the holiday before the client departs. If the modification is significant the Company will notify the client as soon as practically possible and the client will be entitled to:-

(a) take a substitute package of equivalent or superior quality at no extra cost to the client;
or

(b) take a substitute package of lower quality and recover from the company the difference in value between the original arrangements and the new arrangements; or

(c) have repaid to the client as soon as possible all monies paid by the client under the contract, where upon the client’s holiday arrangements will be cancelled. In addition, if the Company has to modify the client’s holiday it will pay the client compensation for non-performance of the contract (see table over for levels of compensation), if this is for any reason other than ‘force majeure’.

Days prior to departure date when notification of change is sent. Minimum compensation per person.

‘Force majeure’ means unusual and unforeseeable circumstances beyond the Company’s control, the consequence of which neither the Company nor its suppliers could avoid even if all due care had been exercised. This may include, but is not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions and level of water in rivers and or lakes.

If the Company becomes unable to provide a significant proportion of the client’s holiday after it has commenced, suitable alternative arrangements will be made for the client at no extra charge to the client. Alternatively, the client will be given a pro rata refund for ground arrangements not received. The client may also in such circumstances be entitled to compensation by the Company in accordance with the table above.

(iv) Cancellation by the Company

If the client fails to pay the balance of the holiday price at least eight weeks (fifty six days) before departure, the Company will treat the client’s booking as cancelled and levy the cancellation charge as set out in paragraph 3(ii) above.

If the Company is obliged to cancel the client’s holiday in any other circumstances before departure, the Company will use its best endeavours to offer alternative arrangements at no extra cost to the client, or offer a substitute package of lower quality and the client may recover from the Company the difference in cost, or have repaid to the client as soon as possible all monies paid by the client. In addition, unless the cancellation has been caused by ‘force majeure’ the Company will pay the client compensation as set out in paragraph 3(iii).

(v) The Company liability

(i) The Company will accept responsibility for ensuring the client’s holiday location/s, which the client booked with the Company, are supplied as described in the Company’s/the holiday location’s printed material and the services offered reach a reasonable standard. If any part is not provided as promised, the Company will pay the client the appropriate compensation if this has affected the enjoyment of the client’s holiday arrangements.

(ii) The client’s stay at all game reserves, hotels, resorts, bed and breakfast establishments and the like in South Africa which have been organised by Time Reversal Limited is entirely at the client’s own risk.
The Company does not accept responsibility for any activity which is undertaken at the client’s own risk, resulting in death, injury or illness howsoever caused including but not limited to negligence on the part of the Company’s agents and suppliers whilst acting within the scope of/or in the course of their employment in the provision of the client’s holiday arrangements.

(iii) The Company does not accept responsibility for the death of the client, or any injury or illness to the client during all surgical procedures performed by any surgeon/s or any dentistry procedures performed by the dental surgeon/s in the duration of hospitalisation in Durban; and all surgical procedures are carried out at the client’s own risk.

(iv) The client hereby indemnifies, holds harmless and absolves Time Reversal Limited and its officers, directors, owners, members, agents and servants or employees (collectively referred to as “the releasees”) against all or any claims whatsoever which may directly or indirectly arise as a result of or in connection with any surgical procedures performed by any surgeon/s or dental surgeon with whom Time Reversal Limited may work.

(v) If the client has a problem during his/her holiday, the relevant supplier (e.g. hotel/game lodge/B & B) and Time Reversal Limited must be informed immediately. The relevant supplier and Time Reversal Limited will then endeavour to rectify the situation. Not only may prompt action enable the client to enjoy his/her holiday, but it is also a legal requirement, the omission of which can substantially affect the client’s rights against the Company. If it is not possible to make the complaint to the appropriate organisation at the time, the client should make contact with the Company, so that the Company can endeavour to resolve it. However, should a problem remain unresolved, a complaint should be made in writing to the Company’s directors within thirty days of the client’s return.

Please either complete your details online and then press 'submit'

Alternatively please print out the form and fax it to us on:
F: 020 7235 9583, or email it to us at: lesley@timereversal.co.uk

Signed….………………………………………………

Print Name……………………………………………. Date..……./...……./……...